We review requests in the order received and prioritize account-security and payment issues. Resolution time depends on the issue and any payment or generation provider involved. FlareClip does not currently offer 24/7, telephone, or live-chat support.
Contact FlareClip Support
Email support@flareclip.com from the address connected to your FlareClip account. Include the type of problem in the subject line and a clear description of what happened.
When relevant, include the project or order identifier, the approximate time of the issue, the page URL, and a screenshot with private information removed. Never email a password, one-time sign-in code, full card number, bank login, API key, or other secret.
Self-service links: FlareClip account, billing and Credits, Terms of Service, and Privacy Policy.
Account access and security
For a sign-in, email-code, Google sign-in, missing project, or suspected unauthorized-access issue, contact us from the account email whenever possible. Tell us the affected email address and the last action you recognize. We may verify account ownership before changing access or disclosing account information.
Generation, projects, and delivery
For a failed or delayed generation, missing output, incorrect credit entry, upload problem, or quality issue, send the project identifier and current status shown in FlareClip. Describe the expected result and the specific failure. Do not resend private source files by email unless we ask for a secure copy.
AI and media providers can sometimes reject, delay, or return unexpected results. We will review available service and transaction records and explain the next available step. We do not mark a generation successful or adjust credits unless the underlying records support that action.
Some requests that fail before a provider task is successfully submitted are automatically restored as Credits. If FlareClip says that restoration could not be confirmed, send the displayed project or order identifier to support and do not submit a duplicate request.
Payments and subscriptions
For a payment, invoice, credit top-up, or membership issue, include the FlareClip account email, purchase date, amount and currency, and the Stripe invoice or payment reference if available. Only share the last four digits of a payment card when needed—never the full card number or security code.
Subscription checkout, renewal, invoices, and payment-method updates are handled through Stripe. A payment that is failed, unpaid, duplicated, or not verified by the payment provider does not grant credits or membership access.
Cancellation
If your active subscription shows a Stripe Billing Portal link in your FlareClip account, use it to manage or cancel the subscription. Unless checkout terms or applicable law require otherwise, cancellation takes effect at the end of the current paid billing period. Existing unused FlareClip credits remain available until used. If you cannot open the portal, email support from the subscribed account and include the Stripe customer or invoice reference when available.
Refunds, duplicate charges, and disputes
Contact us promptly about a duplicate charge, an unrecognized payment, or a verified service failure. Include the purchase details and explain the requested resolution. We review requests under the checkout terms, our Terms of Service, and applicable consumer law. Completed credit purchases and credits already used for generation are generally non-refundable except where the law or checkout terms require otherwise.
If you believe a payment is unauthorized, you may also contact your payment provider. Contacting FlareClip first can help us identify the transaction, but it does not limit any rights you have under applicable law. Do not send bank statements containing unrelated transactions or full account numbers.
Privacy, copyright, and safety requests
For access, correction, deletion, privacy, copyright, impersonation, or safety concerns, identify the affected account, project or public material, the right or concern involved, and the action requested. We may request reasonable identity, authority, or ownership verification before acting.
Read the Privacy Policy and Terms of Service for information about data handling, acceptable use, AI outputs, payments, refunds, and disputes.
Support: support@flareclip.com